FAQ
Everything you need to know about ordering, shipping and caring for your pieces.
Shipping
How long does shipping take?
U.S. orders ship in 3–5 business days and arrive tracked in 7–12 business days. International delivery varies by destination.
Do you offer free shipping?
Yes — free U.S. shipping on orders over $100. A flat $8.95 applies below that; international orders ship for $19.95.
Products
What materials do you use?
Gold vermeil, sterling silver and 14k gold-filled finishes, set with hand-finished zircon and enamel details. Full details are listed on each product page.
Will the finish fade?
With normal wear and care, finishes hold beautifully. Keep pieces dry, avoid perfume and pools, and store them in the pouch provided. Every piece carries a 1-year craftsmanship warranty.
Can I mix bases and charms freely?
Yes — all Lavior bases use the same charm interface, so every charm fits every base. That's the whole point.
Orders & Returns
What is your return policy?
30-day returns on unworn pieces in original packaging, full refund to your original payment method. Start a return by emailing [email protected] with your order number.
How do I pay?
We accept PayPal and all major cards; T/T bank transfer is available for wholesale orders.